Frequently Asked Questions
Where Are You Located?
Effico Home is an Australian online store. We proudly serve customers Australia-wide and work with trusted suppliers and shipping partners to deliver quality home and garden products.
How Much Does Shipping Cost?
We offer free shipping on all orders Australia-wide. No minimum spend required.
How Long Does Shipping Take?
Orders are typically processed within 1–2 business days. Once dispatched, most orders are delivered within 3–10 business days, depending on your location.
Please note that delivery times are estimates and may vary due to courier delays or busy periods.
Do You Ship Internationally?
At this time, we only ship within Australia.
What Is Your Return Policy?
We offer a 14-Day Money Back Guarantee. If you change your mind within 14 days of receiving your order, you may be eligible for a refund.
If your item arrives damaged or faulty, please contact us as soon as possible, and we'll work with you to resolve the issue.
For full details, please refer to our Refund & Return Policy.
Is My Payment Information Secure?
Yes. All transactions are processed through secure and encrypted payment gateways to help protect your personal and payment information.
How Do I Track My Order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
You can also use the Track Your Order page located in the website menu to follow your delivery.
How Do I Contact Customer Support?
Our friendly support team is here to help.
Simply visit our Contact Us page and submit your enquiry using the contact form. Please include your order number if your enquiry relates to an existing order.
We aim to respond to all enquiries within 24–48 business hours, Monday to Friday.
Can I Cancel My Order?
If you wish to cancel your order, please contact us as soon as possible through our Contact Us page.
If your order has not yet been processed or dispatched, we will do our best to accommodate your request.
I Entered The Wrong Address. What Should I Do?
Please contact us immediately if you need to update your shipping address.
If your order has not yet been dispatched, we will do our best to update the details before shipment.
What Payment Methods Do You Accept?
We accept a range of secure payment methods, including major credit and debit cards, PayPal, and other payment options available at checkout.
What Happens If My Order Is Delayed?
If your order has not arrived within the estimated timeframe, we kindly ask that you allow an additional two business days and check your tracking information for the latest updates.
If your package still has not arrived, please contact us through our Contact Us page and include your order number so we can assist you promptly.
Do Your Products Come With A Warranty?
If your item arrives damaged, defective, or develops a fault covered under Australian Consumer Law, please contact us, and we will work with you to provide an appropriate solution.