SECTION 1 - Returns & Refunds

All conditions outlined below are provided in accordance with Australian Consumer Law and Consumer Guarantees.

We will always do our best to assist where applicable. Please read the information below and any instructions provided on individual product pages to ensure products are used correctly and safely.

If you have any questions or concerns regarding a return or refund, please get in touch with us through the Contact Us page on our website.

Our "Risk Free - 14 Day Money Back Guarantee" applies from the date you receive your order. If you change your mind within 14 days of receiving your item, you may request a refund.

If you request a refund for a product that is damaged, faulty, or not functioning correctly after the 14 days, we may ask you to provide photos or videos showing the issue so we can assess the matter and provide an appropriate solution in accordance with Australian Consumer Law. We encourage customers to notify us as soon as possible after discovering any fault.

Refunds are generally not available after 14 days in the following circumstances:

• You have received your order and changed your mind.
• The order or product was purchased by mistake, and you notified us after the 14 days.
• You found the same product at a lower price elsewhere.
• The product has been damaged due to misuse, neglect, or use contrary to instructions provided.
• You no longer require the product.
• You were aware of any known faults before making your purchase.

Please use our products with care and follow all instructions provided. Damage caused by misuse, improper handling, or external substances may not be covered, particularly outside of the 14-day guarantee period.

In some cases, we may issue a refund without requiring the item to be returned. If a return is required, we ask that products are returned in good physical condition where possible.

To organise a return or refund, please contact us through our Contact Us page and include your order number so we can assist you promptly. While we do monitor our social media channels, contacting us through our website is the fastest and most reliable way to receive support.

If we request that an item be returned, we will provide the appropriate return address and instructions.

If you request a refund due to a change of mind and we ask you to return the product, return shipping costs will be the responsibility of the customer. The product must be received before a refund can be processed.

If your product is faulty and we request that it be returned, we will cover reasonable return shipping costs in accordance with Australian Consumer Law.

Once your refund has been approved and processed, funds will be returned to your original payment method. Please allow 5-10 business days, excluding weekends and public holidays, for the refund to appear in your account.

If you have not received your refund after 5 business days, we recommend checking with your bank or payment provider before contacting us. International transactions may take longer depending on the financial institution involved.

SECTION 2 - Late or Missing Refunds

If you have not yet received your refund, please first check your bank account again, as some transactions may appear without a notification.

If the refund is still not visible, please contact your bank or payment provider, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us via our Contact Us page. Most refunds arrive within 5 business days, although some may take longer. We are always happy to assist and keep you updated throughout the process.

SECTION 3 - Return Shipping Costs

If your product is faulty and we ask you to return it, we will cover reasonable return shipping costs.

If you request a return due to a change of mind within the 14-day guarantee period and we require the item to be returned, return shipping costs will be the responsibility of the customer.

Any requests outside the scope of this policy will be assessed on a case-by-case basis and in accordance with Australian Consumer Law.

ENDING NOTES & RECAP

If you have any questions, please feel free to review this page and contact us through our Contact Us page.

While we do our best to monitor messages received through social media, email support through our website is the fastest and most reliable way to reach us. We aim to respond to all enquiries within 24-48 business hours, Monday to Friday.

If you are unhappy with any aspect of your order or experience with us, please contact us, and we will do our best to resolve the matter fairly and promptly.

For information regarding delivery timeframes, please visit our Shipping Information page, which can be found in the header and footer of our website.

Thank you for choosing Effico Home. We appreciate your support and look forward to serving you.