Key information

• Delivery times: Most orders are delivered within 3-10 business days. Delivery times are estimates and may vary depending on your location and courier delays.
• Shipping costs: Free shipping is available on all orders.

Where We Ship
At this time, we only ship within Australia.

Delivery Times
Orders are typically processed within 1-2 business days after they are placed. Once dispatched, delivery generally takes between 3-10 business days, depending on your location and the courier network.

Please note that delivery times are estimates and may vary during busy periods, public holidays, or due to unforeseen courier delays.

Shipping Costs
We offer free shipping on all orders Australia-wide.

Order Cancellations
If you wish to cancel your order, please contact us as soon as possible through our Contact Us page. If your order has not yet been processed or dispatched, we will do our best to accommodate your request.

Delayed Orders
If your order has not arrived within the estimated timeframe, we kindly ask that you allow an additional two business days and check your tracking information for the latest updates.

If your package still has not arrived, please contact us via our Contact Us page and include your order number so we can assist you promptly.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please include:

• Your order number.
• Photos of the issue.
• A brief description of the problem.

Our team will work with you to resolve the matter as quickly as possible.

Contacting Us About Your Order
If you need assistance with your order, please contact us via our Contact Us page and include your order number so we can identify it quickly.

Our friendly support team aims to respond to all enquiries within 24-48 business hours, Monday to Friday.

Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can also track the status of your order at any time by visiting our Track Your Order page and entering your tracking number.

If you have any questions regarding your shipment, please contact us through our Contact Us page and include your order number so we can assist you promptly.