This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://efficohome.com.au/ (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information collected through cookies and similar technologies. We also collect information about the pages or products you view, how you interact with the Site, and how you arrived at our website. We refer to this information as "Device Information".

We collect Device Information using the following technologies:

• Cookies, which are data files placed on your device and often include an anonymous unique identifier.

• Log files, which track actions occurring on the Site and collect information such as IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

• Web beacons, tags, and pixels, which help us understand how customers browse and interact with our website.

When you place an order or attempt to purchase through the Site, we collect certain information including your name, billing address, shipping address, email address, phone number, and payment information as provided by our payment processors. We do not store your full credit card details. We refer to this information as "Order Information".

When we refer to "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information to:

• Process and fulfil orders.

• Communicate with you regarding your purchases and enquiries.

• Provide customer support.

• Maintain records for accounting, tax, and legal purposes.

• Screen orders for potential risk or fraud.

• Improve and optimise our website and services.

• Provide marketing communications and promotional offers, where you have consented to receive them.

We use Device Information to analyse how customers use our website, improve the user experience, and assess the effectiveness of our advertising and marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third parties that help us operate our business and provide our services.

For example, we use Shopify to power our online store and Google Analytics to better understand how visitors interact with our website.

We may also disclose Personal Information where required to comply with applicable laws, regulations, legal processes, or lawful requests from government authorities, or to protect our rights.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide you with relevant offers, updates, and promotional communications relating to our products and services. You may opt out of these communications at any time.

SMS & EMAIL MARKETING

By placing an order or subscribing to our mailing list, you may receive marketing emails and SMS communications from us.

You can unsubscribe from these communications at any time by following the unsubscribe instructions included in our emails or SMS messages.

We do not sell your personal information to third parties.

YOUR RIGHTS

You may request access to the personal information we hold about you and request that your information be corrected, updated, or deleted, subject to any legal obligations we may have to retain certain information.

If you would like to exercise any of these rights, please contact us through our Contact Us page.

DATA RETENTION

When you place an order through our website, we retain your Order Information for our records unless and until you request its deletion, subject to our legal, tax, and regulatory obligations.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. Any changes will be posted on this page.

CONTACT US

If you have any questions regarding this Privacy Policy, would like more information about our privacy practices, or wish to make a complaint, please contact us via the Contact Us page on our website.

Our friendly support team aims to respond to all enquiries within 24–48 business hours, Monday to Friday.