Frequently Asked Questions
What Does The Tap Water Filter Help Remove?
The Effico Tap Water Filter is designed to help reduce common impurities such as chlorine, rust particles, sediment, and other unwanted contaminants that may affect the taste and quality of your tap water.
Is The Filter Easy To Install?
Yes. The filter installs directly onto most standard kitchen taps using the included adapters. No special tools or plumbing experience are required.
Will It Fit My Tap?
The Effico Tap Water Filter includes multiple adapter options and is compatible with most common household faucets. Please review the product images and specifications to confirm compatibility with your tap.
How Much Does Shipping Cost?
Shipping is free on all orders delivered within Australia.
How Long Does Shipping Take?
Enjoy free Australia-wide shipping on every order. Delivery typically takes 3–10 business days, depending on your location.
Do You Ship Internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What Is Your Refund Policy?
We stand behind every order with our 14 Day Money-Back Guarantee. If you're not completely satisfied with your purchase, simply contact our support team within 14 days of delivery and we'll be happy to assist. For more information, please refer to our Refund Policy located in the footer of our website.
Is My Payment Information Secure?
Yes. All transactions are processed through secure and encrypted checkout systems to help protect your personal and payment information.
How Do I Track My Order?
Once your order has been dispatched, you'll receive a tracking email containing your tracking information. You can use the tracking link provided or enter your tracking number on our Track Your Order page to follow your order's progress.
How Can I Contact Effico Home?
You can contact our friendly support team through the Contact Us page or by emailing us directly at support@efficohome.com.au
Our support hours are Monday to Friday, 9:00 am – 5:00 pm AEST, and we aim to respond to all enquiries within 24 business hours.